Arrival time should be 30 minutes prior to service. This gives you time to check-in, change into a robe, and relax. You will need to complete medical history forms upon your first visit with us. If you are a return client, plan to arrive15 minutes prior to service. Services can not be guaranteed to clients that arrive late as this may effect other appointments.

Attire should be loose and comfortable, easily taken on and off. Please remove any jewelry and leave at home. You will be provided a robe and slippers to make your spa experience more relaxing. You may wear undergarments - however, our therapists are highly trained in draping procedures to keep you comfortable at all times.

Gratuity is not included in our pricing or gift certificates. Customary tip to leave for therapists is 20% of the cost of service before any discounts. Envelopes are provided at the front desk for discrete tipping.

Children under 18 must have written consent from a parent or guardian to receive spa treatments. Some services require that the guardian stay in the room with the child receiving service. We can not perform any services to children under the age of 13.

Communication with your therapist is critical. If you are ever uncomfortable during a treatment with the temperature, pressure, lighting, or scent, please speak up. We want your experience to be enjoyable and will accommodate your requests as best possible.

Skin Conditions such as sunburns, rashes, or fungus should be notified to the therapists as some treatments should be avoided to not worsen these conditions.

Pregnancy Massage is not performed at the Spa at Felicita.

Payment Policy: We welcome all major credit cards, cash and payment by check with the proper identification.

Cancellation, Rescheduling and No-Show Policy:

• Rescheduling: Based on availability, Felicita will try to honor any rescheduling of services if changes are made 24 hours in advance. Change of service on date of appointment will incur a $25 fee per service.
• Cancellation: Cancellation within 24 hours before the first scheduled service will result in a $35 fee per service.
• No-show: A No-show will result in a 50% charge of each scheduled service.

Groups of 10 or more need to cancel 7 days in advance or the above cancellation charges apply.